Patient Access & Eligibility Specialist

Lifelong Medical Care; Oakland (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Nine paid holidays

Flexible Spending Accounts

403(b) retirement savings

Job summary

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for our Downtown Oakland Health Center. The role supports a multi-disciplinary team to deliver primary care in a community health setting, handling front desk duties and eligibility processing for scheduled patients.

The position is full-time, benefit eligible, 40 hours per week, and represented by SEIU-UHW. Salary is $22/hour with comprehensive benefits including medical, dental, and vision coverage.

Qualifications

• High school diploma or GED required.
• One year experience in the medical field.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in Microsoft Office.

Responsibilities

• Greets patients and visitors with warmth and professionalism.
• Handles patient reception, registration, check-in and scheduling.
• Performs data entry, document and card scanning and validation.
• Manages patient flow from front to back office.
• Prepares eligibility information for each scheduled clinic patient two days ahead.
• Answers clinic phones and directs calls; makes follow-up calls as needed.
• Collects copays and manages cash collections; reports discrepancies.

Skills

Customer service

Front desk operations

Data entry

Phone etiquette

Team collaboration

Education

High school diploma or GED

Bachelor’s degree in health science (preferred)

Tools

Microsoft Office

EHR systems

EPM systems

Job description

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for our Downtown Oakland Health Center. The role supports a multi-disciplinary team to deliver primary care in a community health setting, handling front desk duties and eligibility processing for scheduled patients.

The position is full-time, benefit eligible, 40 hours per week, and represented by SEIU-UHW. Salary is $22/hour with comprehensive benefits including medical, dental, and vision coverage.