Patient Access & Eligibility Coordinator

LifeLong Medical Care; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible spending accounts

9 paid holidays

403(b) retirement savings plan

Job summary

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator to join our West Berkeley Health Center. The role supports general primary care services in a community health setting, handling reception, scheduling, patient registration, and eligibility preparation with a patient-centered approach.

You will work with a multidisciplinary team, ensure smooth front-end operations, and assist with referrals to Medi-Cal and other programs.

Qualifications

• High school diploma or GED.
• Bachelor’s degree in health science or related field preferred.
• Experience in the medical field is beneficial.

Responsibilities

• Greet patients and visitors warmly with strong customer service.
• Handle front desk reception, registration, check-in, and appointment scheduling.
• Perform data entry, document scanning, and validation.
• Manage patient flow from front to back office.
• Collect visit copays and manage cash collections.
• Answer clinic phones and direct calls; follow up as needed.
• Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintain waiting areas and front desk supplies.
• Attend meetings related to eligibility processes and share information with staff.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Bilingual English/Spanish/Arabic

Data entry

Cash handling

Phone etiquette

Education

High school diploma or GED

Bachelor’s degree in health science or related field

Tools

Microsoft Office

Electronic Health Records (EHR)

Electronic Practice Management Systems (EPM)

Job description

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator to join our West Berkeley Health Center. The role supports general primary care services in a community health setting, handling reception, scheduling, patient registration, and eligibility preparation with a patient-centered approach.

You will work with a multidisciplinary team, ensure smooth front-end operations, and assist with referrals to Medi-Cal and other programs.