Patient Access & Registration Pro

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners is seeking a Patient Access Representative to warmly welcome patients and gather accurate information for outpatient and emergency visits. You will verify insurance, input data in registration software, and ensure compliant billing by using payer eligibility tools.

The role requires high accuracy, strong customer service, and the ability to multitask in a fast-paced hospital environment. Training covers EMTALA, insurance processes, and cross-department support.

Qualifications

• Demonstrated customer service skills and communication abilities.
• Proficiency with PC/keyboard and Microsoft Office.
• Ability to work cohesively with a diverse patient population.
• Familiarity with insurance selection and payer eligibility checks.
• Experience with hospital registration workflows is a plus.

Responsibilities

• Greet patients and register for services, ensuring accuracy.
• Verify insurance information and collect payments per policy.
• Utilize registration software and payer resources to submit claims correctly.
• Maintain EMTALA compliance during the registration process.
• Cross-train to support Emergency Center and Admitting departments.

Skills

Customer service

Written/verbal communication

PC and keyboard proficiency

Microsoft Office

Critical thinking

Multitasking

Independent work

Insurance selection process

Team collaboration

Registration processes

Education

Post high school degree or certification

Healthcare registration experience

Healthcare revenue cycle experience

Tools

Registration software

Payer eligibility resources

Job description

HealthPartners is seeking a Patient Access Representative to warmly welcome patients and gather accurate information for outpatient and emergency visits. You will verify insurance, input data in registration software, and ensure compliant billing by using payer eligibility tools.

The role requires high accuracy, strong customer service, and the ability to multitask in a fast-paced hospital environment. Training covers EMTALA, insurance processes, and cross-department support.