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Baptist Health is seeking a Patient Access Representative to perform essential front-office duties in a medical office setting. Responsibilities include greeting patients, verifying demographics and insurance, registering patients, collecting payments, and scheduling appointments.
Strong customer service and clerical accuracy are emphasized. Preferred candidates will have a high school diploma, basic computer skills, and prior clerical experience in a medical office.
Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office. Patient Access Representatives perform front office duties under the general direction of the Clinical/Practice Manager or designee. These duties include, but are not limited to, greeting patients and visitors; verifying patients’ demographic and insurance information; registering patients; obtaining necessary signatures; determining patients’ out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management. Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role.