Patient Access Coordinator

Baptist Health; London (KY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with company match

Paid time off

Disability and life insurance

Tuition reimbursement

Job summary

Baptist Health London is seeking a Patient Access Representative to support front desk operations at the BHMG Primary Care London site. You will greet patients, verify demographic and insurance information, register patients, collect payments, and assist with financial counseling as needed.

The role emphasizes customer service, clerical accuracy, and fiduciary responsibility in a busy medical office environment.

Qualifications

• High school diploma or equivalent required.
• Computer skills required.
• Clerical experience in the medical office setting preferred.
• Other education preferred.

Responsibilities

• Greet patients and visitors; verify demographics and insurance information.
• Register patients and obtain signatures; determine out-of-pocket expenses.
• Collect payments and provide financial counseling as appropriate.
• Schedule appointments and manage patient flow; switchboard duties.
• Medical records management.

Skills

Customer service

Clerical skills

Fiduciary responsibility

Accuracy

Education

High school diploma or equivalent

Other education preferred

Tools

Computer skills

Job description

Summary

Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office.

Patient Access Representatives perform front office duties under the general direction of the Clinical/Practice Manager or designee.

These duties include, but are not limited to, greeting patients and visitors; verifying patients' demographic and insurance information; registering patients; obtaining necessary signatures; determining patients' out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management.

Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role.

Minimum Requirements

• High school diploma or equivalent required.
• Computer skills required.
• Clerical experience in the medical office setting preferred.
• Other education preferred.

Benefits Include

• Health, Vision, and Dental Insurance
• Retirement with Company Match
• Generous Paid Time Off (Including Maternity/Paternity Leave)
• Short/Long Term Disability and Life Insurance
• Tuition Reimbursement

Office Administration, Reception, Clerical, Administrative

BHMG Primary Care London

Baptist Health is an Equal Employment Opportunity employer.