Patient Access Coordinator II - Part-Time

Massachusetts General Hospital; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Mass General Brigham is seeking a part-time Patient Services Coordinator to support the Division of Plastic & Reconstructive Surgery. The role includes handling referrals, scheduling new patients, verifying insurance, and ensuring clear communication.

On-site at MGH with potential hybrid flexibility in the future. Primary duties include answering calls, scheduling with providers, collecting records, and processing billing forms.

Qualifications

• Strong customer service or healthcare experience preferred.
• Flexible, adaptable, and comfortable with change.
• Proactive, reliable, and ready to roll up your sleeves.
• Familiarity with Epic is a plus.

Responsibilities

• Answer the main phone line and route calls as needed.
• Review new patient requests and schedule with the appropriate provider.
• Assist with records collection and prep before new patient consults.
• Process patient billing forms and scan documents into the medical record.

Skills

Office experience

Customer service

Healthcare experience

Time management

Communication

Phone handling

Office software

Epic familiarity

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a part-time Patient Services Coordinator to support the Division of Plastic & Reconstructive Surgery. The role includes handling referrals, scheduling new patients, verifying insurance, and ensuring clear communication.

On-site at MGH with potential hybrid flexibility in the future. Primary duties include answering calls, scheduling with providers, collecting records, and processing billing forms.