Part-Time Patient Access Navigator: Check-In & Insurance

Mass General Brigham; Dover (AR); On-site; USD 25,000 - 34,000; Part time

Job summary

Mass General Brigham's Wentworth-Douglass Hospital is seeking a part-time Patient Access Representative for the Day shift in a 32-hour week. This onsite role involves greeting patients, collecting demographics and insurance details, scheduling appointments, and explaining billing policies with clarity and courtesy.

Based at 789 Central Avenue, the position offers a pay range of $17.71 to $25.28 per hour. A High School Diploma and 1–2 years in admitting or insurance verification are preferred,

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to senior staff or manager.

Skills

Medical terminology

Insurance verification

Fast-paced environment

Communication

Attention to detail

Basic computer skills

Education

High School Diploma

Job description

Mass General Brigham's Wentworth-Douglass Hospital is seeking a part-time Patient Access Representative for the Day shift in a 32-hour week. This onsite role involves greeting patients, collecting demographics and insurance details, scheduling appointments, and explaining billing policies with clarity and courtesy.

Based at 789 Central Avenue, the position offers a pay range of $17.71 to $25.28 per hour. A High School Diploma and 1–2 years in admitting or insurance verification are preferred,