Front Office

humana; Pasadena (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana's CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

As the Patient Access Coordinator on-site, you verify eligibility, collect co-pays, and coordinate check-in/check-out while maintaining data quality and HIPAA compliance. You will collaborate across teams to streamline patient flow and protect clinic finances.

Qualifications

• Knowledge: Computer literacy
• Patient eligibility and benefits
• Use scheduling systems to improve staffing levels
• Handle patient concerns while maintaining partnership
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams
• Abilities: Maintain accuracy and completeness across tasks
• Reliable, punctual, and compliant with PHI and cash handling
• Growth mindset and receptivity to coaching
• Knowledge: Escalation channels
• Protect patient identity
• Familiar with clinical operations
• Able to support patient registration
• Familiar with clinic visit types

Responsibilities

• Pre-visit prep: review schedule 24–48 hours ahead for missing docs, expirations, or insurance gaps.
• Digital intake: enable patient check-in via digital tools, ensuring demographics, consents, and Patient-Ready signals.
• Queue management: monitor waiting room and EMR queues; communicate delays clearly.
• POS collections: discuss financial responsibility and process payments with accuracy and daily reconciliation.
• Checkout & outreach: finalize visits, schedule follow-ups, and reach out for no-shows or preventive care.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Customer concerns

Workflow adherence

Scheduling & follow-up

Time management

Phone etiquette

Record keeping

Cross-team collaboration

PHI data integrity

Coaching receptivity

Escalation knowledge

Identity protection

Clinical operations familiarity

Patient registration support

Clinic visit types familiarity

Tools

Scheduling software

Job description

Become a part of our caring community

Why this role exists:

Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.

Data Integrity: You verify every patient's identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.

Orchestrator of Flow: You manage the "front door," signaling patient readiness to the clinical team and maintaining short wait times to ensure high provider throughput.

Customer Experience Champion: You are the first and last point of contact, using empathy and clear communication to drive patient satisfaction and retention.

Financial Steward: You secure the clinic's financial health by identifying and collecting co-pays and outstanding balances at the point of service.

What You Will Do:

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Requirements:

• Knowledge: Computer literacy
• Patient Eligibility and benefits
• Use scheduling systems to improve staffing levels
• Skills: Handle patient concerns while maintaining partnership
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams
• Abilities: Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy
• Essential Behaviors & Attributes: Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.
• Preferred: Knowledge: Use appropriate channels and escalation rules
• Manage and verify digital intake data
• Protect patient identity
• Familiar with clinical operations
• Able to support patient registration
• Familiar with types of clinic visits

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

• About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
• About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating