Patient Access Coordinator — Front Desk & Care Experience

CenterWell Senior Primary Care; Las Vegas (NV); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care in Las Vegas is seeking a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. Onsite, you will serve as the Patient Access Coordinator and help ensure data integrity while guiding patients smoothly through the clinic.

You will verify identities and insurance, facilitate digital check-in, manage queues and wait times, discuss financial responsibility, and assist with follow-up scheduling

Qualifications

• Computer literacy and ability to use scheduling systems.
• Knowledge of patient eligibility and benefits.
• Ability to manage multiple tasks across scheduling and follow-up.
• Handle patient concerns professionally and in partnership.
• Maintain accurate and complete records and data integrity.

Responsibilities

• Pre-Visit Preparation: review schedules 24–48 hours in advance to identify missing documents.
• Digital-First Intake: facilitate patient check-in via digital tools and ensure demographics and consents are completed.
• Queue & Wait-Time Management: monitor waiting room and EMR queues; communicate delays.
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments with daily drawer reconciliation.
• Exit & Outreach: schedule follow-ups and outbound outreach for no-shows or preventive care.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Handle patient concerns

Record keeping

Job description

CenterWell Senior Primary Care in Las Vegas is seeking a Front Office Healthcare Support to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. Onsite, you will serve as the Patient Access Coordinator and help ensure data integrity while guiding patients smoothly through the clinic.

You will verify identities and insurance, facilitate digital check-in, manage queues and wait times, discuss financial responsibility, and assist with follow-up scheduling