Patient Access Coordinator (Front Desk)

Humana Inc; Chesapeake (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana, Inc. is seeking a Front Office Healthcare Support specialist to serve as the Patient Access Coordinator, delivering a safe, accurate, and welcoming patient experience onsite.

Responsibilities include pre-visit prep, digital intake, queue management, and checkout with accurate records and POS payments; 40 hours weekly in Chesapeake, VA. Competitive benefits and a salary range of $38,000–$45,800 with bonus eligibility. CenterWell Senior Primary Care, Humana family.

Qualifications

• Experience in front office or patient registration is preferred.
• Basic computer and scheduling system familiarity.
• Ability to protect patient privacy and sensitive information.

Responsibilities

• Pre-Visit Preparation: review schedule 24–48 hours in advance to identify missing docs and gaps.
• Digital-First Intake: facilitate patient check-in via digital tools with accurate demographics and consents.
• Queue & Wait-Time Management: monitor waiting room and EMR queues; communicate delays clearly.
• Exit & Outreach: conduct checkout, schedule follow-ups, and outreach for no-shows or preventive care.

Skills

Empathy

Communication

Time management

Multi-tasking

Phone etiquette

Record-keeping

Job description

Humana, Inc. is seeking a Front Office Healthcare Support specialist to serve as the Patient Access Coordinator, delivering a safe, accurate, and welcoming patient experience onsite.

Responsibilities include pre-visit prep, digital intake, queue management, and checkout with accurate records and POS payments; 40 hours weekly in Chesapeake, VA. Competitive benefits and a salary range of $38,000–$45,800 with bonus eligibility. CenterWell Senior Primary Care, Humana family.