Patient Access Coordinator (Call Center)

Hunter Super Techs - TurnPoint; Prosser (WA); On-site; USD 45,000 - 68,000; Full time

Job summary

Prosser Memorial Health is seeking a Patient Access Coordinator to lead the patient access team across scheduling, registration, referrals, authorizations and call center operations. You will collaborate with directors and clinic leaders to maintain accurate demographics and insurance data in the HER and ensure timely referrals and proper routing.

The role requires at least 3 years in healthcare administration focused on patient access or registration, plus 2 years of supervisory experience.

Qualifications

• Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.
• Two years lead or supervisory experience required.
• Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.

Responsibilities

• Oversee scheduling, registration, referrals, authorization and call center operations.
• Develop and maintain workflows to ensure accurate demographics and insurance data in the HER; ensure timely referrals and proper routing.
• Conduct audits, monitor KPIs and dashboards, and implement process improvements to optimize department performance.
• Coordinate with Directors, Trainers and Clinic Leaders to provide ongoing patient access training and support across departments.

Skills

Healthcare administration

Leadership

Patient access

Education

Bachelor’s degree

Job description

FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.Job Summary:Under the direct supervision of the Patient Access Director, the Patient Access Coordinator will lead the patient access team and underlying functions, including scheduling, registration, referrals, authorization and call center. This role is responsible for overseeing the flow of patients through the hospital and clinics. The coordinator collaborates with the Director, coordinators and staff to support needs and ensure proper support and customer service as well as providing expertise on patient access workflows. The coordinator works with the Patient Access Trainers, Clinic PSR leads and Clinic Directors to ensure that the team members receive patient access specific training and updates when changes to standards occur. The coordinator develops and maintains workflows to ensure all patient demographic and insurance information is correctly entered in the HER, scheduling is completed accurately, referrals are processed timely and routed appropriately and communication between the patient access team members and clinical departments is successful and efficient. The coordinator conducts audits, review key performance indicators, monitors dashboards and reports, and acts on the information to optimize department functions and resolve problems. The coordinator oversees the work queues of the Patient Access team in partnership with the Patient Access Trainers to ensure work is completed in a timely manner. The coordinator works with the Patient Access director, Revenue Cycle Director and Clinic Directors to resolve claims issues and implement process improvements. Ensure patients are supported through the entire patient care experience by providing excellent quality and compassionate customer service.Education and/or Experience Requirements:Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.Two years lead or supervisory experience required. Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.Compensation & BenefitsPay Range: $33.19-$49.46Excellent health, dental, and vision benefitsRetirement plan with employer contributionsGenerous paid time offWhy Prosser?Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.Community Highlights:Friendly, welcoming community at the heart of Washington wine country300 days of sunshine with easy access to the Yakima River and outdoor recreationJust 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)Cost of living 18% lower than the national averageQuick 30-minute flights to Seattle, WA, or Portland, ORNational recognition:#1 Best Suburbs to Buy a House in WA (Niche)#1 Best Places to Live in WA (AreaVibes)#1 Most Secure Mid-Sized City in the U.S.Join Our Team!At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.