Patient Access Coordinator (Call Center)

Prosser Memorial Health; Prosser (WA); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Health, dental & vision

Retirement plan

Generous paid time off

Job summary

Prosser Memorial Health is seeking a Patient Access Coordinator to lead the patient access team across scheduling, registration, referrals, and authorization processes. You will ensure accurate demographic data in the EHR, efficient scheduling, timely referrals, and clear communication with clinical departments.

The role requires a minimum of 3 years in healthcare administration focusing on patient access, plus 2 years of leadership experience.

Qualifications

• Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.
• Two years lead or supervisory experience required.
• Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.

Responsibilities

• Lead the patient access team and underlying functions including scheduling, registration, referrals, authorization and call center.
• Oversee the flow of patients through the hospital and clinics and ensure high quality customer service.
• Develop and maintain workflows to ensure accurate data entry in the EHR, scheduling accuracy, and timely routing of referrals.
• Conduct audits, monitor KPIs and dashboards, and act on insights to optimize department performance.
• Collaborate with directors and staff to implement process improvements and resolve claims issues.

Skills

Leadership

Patient access

Scheduling

Registration

Referrals

Authorization

Call center

Education

Bachelor’s degree in healthcare administration

Job description

FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.

Job Summary:

Under the direct supervision of the Patient Access Director, the Patient Access Coordinator will lead the patient access team and underlying functions, including scheduling, registration, referrals, authorization and call center. This role is responsible for overseeing the flow of patients through the hospital and clinics. The coordinator collaborates with the Director, coordinators and staff to support needs and ensure proper support and customer service as well as providing expertise on patient access workflows. The coordinator works with the Patient Access Trainers, Clinic PSR leads and Clinic Directors to ensure that the team members receive patient access specific training and updates when changes to standards occur. The coordinator develops and maintains workflows to ensure all patient demographic and insurance information is correctly entered in the HER, scheduling is completed accurately, referrals are processed timely and routed appropriately and communication between the patient access team members and clinical departments is successful and efficient. The coordinator conducts audits, review key performance indicators, monitors dashboards and reports, and acts on the information to optimize department functions and resolve problems. The coordinator oversees the work queues of the Patient Access team in partnership with the Patient Access Trainers to ensure work is completed in a timely manner. The coordinator works with the Patient Access director, Revenue Cycle Director and Clinic Directors to resolve claims issues and implement process improvements. Ensure patients are supported through the entire patient care experience by providing excellent quality and compassionate customer service.

Education and/or Experience Requirements:

• Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.
• Two years lead or supervisory experience required.
• Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.

Compensation & Benefits

• Pay Range:$33.19-$49.46
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions
• Generous paid time off

Why Prosser?

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS ratingand ranked among theTop 10 Recommended Hospitals in Washington.

Community Highlights:

• Friendly, welcoming community at the heart of Washington wine country
• 300 days of sunshine with easy access to the Yakima River and outdoor recreation
• Just 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)
• Cost of living18% lowerthan the national average
• Quick 30-minute flights to Seattle, WA, or Portland, OR
• National recognition:
• #1 Best Suburbs to Buy a House in WA (Niche)
• #1 Best Places to Live in WA (AreaVibes)
• #1 Most Secure Mid-Sized City in the U.S.

Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.