Patient Access Coordinator: Admissions & Benefits Specialist

Hazelden Betty Ford Foundation; Center City (MN); On-site; USD 33,062 - 49,593; Full time

Benefits offered by this job

Health plan

Retirement with match

Paid time-off

Tuition reimbursement

Job summary

Hazelden Betty Ford Foundation in Minnesota is seeking a Patient Access Coordinator (PAC) to serve as the gateway to care. You will answer live calls, assess clinical appropriateness, verify benefits, and set up assessments when appropriate.

You will use strong customer service and sales skills to resolve caller needs on the first call, collaborate with care teams, and document in the EHR to support accurate admissions.

Qualifications

• Associate’s degree or three years of equivalent experience.
• 3 years customer service experience.
• 1 year call center or health care experience.
• Strong technology/computer skills, including experience with Medical EHR and navigating various system applications.

Responsibilities

• Utilize customer service and sales skills to provide resolution to callers’ needs.
• Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
• Obtain financial and insurance/benefit information to determine eligibility for programs available through HBFF locations.
• Manage patient caseload to ensure conversions to admission.
• Ensure appropriate documentation is recorded in patient records to facilitate complete and accurate registration in the EHR.

Skills

Customer service

Sales skills

Multitasking

Technology/computer skills

Education

Associate’s degree or equivalent experience (three years)

Tools

Medical EHR systems

CRM software

Job description

Hazelden Betty Ford Foundation in Minnesota is seeking a Patient Access Coordinator (PAC) to serve as the gateway to care. You will answer live calls, assess clinical appropriateness, verify benefits, and set up assessments when appropriate.

You will use strong customer service and sales skills to resolve caller needs on the first call, collaborate with care teams, and document in the EHR to support accurate admissions.