Patient Access Coordinator

Hazelden Betty Ford Foundation; Center City (MN); On-site; USD 33,062 - 49,593; Full time

Benefits offered by this job

Health plan

Retirement with match

Paid time-off

Tuition reimbursement

Job summary

Hazelden Betty Ford Foundation in Minnesota is seeking a Patient Access Coordinator (PAC) to serve as the gateway to care. You will answer live calls, assess clinical appropriateness, verify benefits, and set up assessments when appropriate.

You will use strong customer service and sales skills to resolve caller needs on the first call, collaborate with care teams, and document in the EHR to support accurate admissions.

Qualifications

• Associate’s degree or three years of equivalent experience.
• 3 years customer service experience.
• 1 year call center or health care experience.
• Strong technology/computer skills, including experience with Medical EHR and navigating various system applications.

Responsibilities

• Utilize customer service and sales skills to provide resolution to callers’ needs.
• Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
• Obtain financial and insurance/benefit information to determine eligibility for programs available through HBFF locations.
• Manage patient caseload to ensure conversions to admission.
• Ensure appropriate documentation is recorded in patient records to facilitate complete and accurate registration in the EHR.

Skills

Customer service

Sales skills

Multitasking

Technology/computer skills

Education

Associate’s degree or equivalent experience (three years)

Tools

Medical EHR systems

CRM software

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one‑call resolution. PACs answer live calls, conducting a high‑level assessment to determine clinical appropriateness for a Hazelden Betty Ford facility and verifying benefits. They collaborate with other organizational roles to resolve callers’ needs in the first call and set up an appointment for a clinical assessment when appropriate. Customer service and sales skills and the ability to multi‑task are essential.

• Utilize customer service and sales skills to provide resolution to callers’ needs.
• Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
• Obtain financial and insurance/benefit information to determine eligibility for programs available through HBFF locations.
• Manage patient caseload to ensure conversions to admission.
• Ensure appropriate documentation is recorded in patient records to facilitate complete and accurate registration in the EHR.

Qualifications

• Associate’s degree or equivalent experience (three years).
• 3 years customer service experience.
• 1 year call center or health care experience.
• Strong technology/computer skills, including experience with Medical EHR and navigating various system applications.

Preferred Qualifications

• Experience working with health care insurance and finances.
• Recovery and 12‑step knowledge.
• Experience in a chemical dependency or behavioral health setting.

Overview

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States and is mission‑driven. It is a people‑powered organization with more than 1,600 employees, seventeen treatment sites and annual revenue of $190 million. The Foundation serves nearly 25,000 people annually and is committed to providing hope and healing for those experiencing addiction to alcohol and other drugs. Its total ecosystem approach includes prevention, education, research, advocacy, and treatment, with a focus on evidence‑based practices to help people reclaim their futures.

Our culture encourages employees to contribute ideas and perform to their greatest ability. We are a best place to work and value meaningful work for all team members.

Benefits

• Competitive health, dental and vision plans.
• Retirement savings plan with employer match.
• Paid time‑off.
• Tuition reimbursement.

The Hazelden Betty Ford Foundation is proud to be an equal‑opportunity and affirmative‑action employer. We seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Salary: $24.86–$36.22 /hr.