Patient Access Coordinator

Lucas James Talent Partners; Waynesboro (VA); On-site; USD 36,000 - 44,000; Full time

Job summary

Lucas James Talent Partners in Waynesboro, Virginia is seeking a Patient Access Coordinator to help patients overcome financial and insurance barriers, enabling access to specialty therapies. You will collaborate with patients, providers, insurers, pharmacies, and manufacturers to ensure timely access to care.

The role emphasizes benefit investigations, insurance verification, copay assistance coordination, and educating patients about coverage and costs, with strong teamwork across intake,

Qualifications

• High school diploma or equivalent.
• 0–1 year in healthcare, patient access or insurance verification.
• Familiarity with medical insurance terminology.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Complete benefit investigations and insurance verification for specialty, biologic, and acute referrals.
• Verify patient coverage and identify financial responsibilities.
• Coordinate copay assistance and patient financial programs.
• Advocate for patients to overcome financial barriers.
• Collaborate with intake, authorization, pharmacy, and clinical teams to start therapy on time.
• Educate patients on insurance coverage and out-of-pocket costs.
• Maintain accurate documentation within company systems.
• Track referrals and resolve access issues to avoid delays.
• Escalate complex payer or coverage issues when needed.

Skills

Patient Access

Insurance verification

Benefits investigations

Customer service

Communication

Organization

Detail-oriented

Education

High school diploma or equivalent

Job description

Full time | Lucas James Talent Partners | United States

Job Information

Work Experience Patient Access Coordinator

Health Care

City Waynesboro

State/Province Virginia

22980

40,000

Job Description

Valley Vital Care

Make a Difference in Every Patient's Journey

At Valley Vital Care, our Patient Access Coordinators are the gateway to patient care. In this role, you'll help patients overcome financial and insurance barriers so they can begin life-changing therapies as quickly as possible. If you are passionate about patient advocacy, insurance navigation, benefit investigations, and making a meaningful impact, we'd love to hear from you.

What You'll Do

As a Patient Access Coordinator, you will partner with patients, providers, insurance companies, pharmacies, and manufacturers to ensure patients have timely access to specialty and biologic therapies.

Key Responsibilities

• Complete benefit investigations and insurance verification for specialty, biologic, and acute referrals.
  
• Verify patient coverage and identify financial responsibilities.
  
• Coordinate copay assistance, manufacturer programs, and financial assistance resources.
  
• Advocate for patients by identifying solutions to overcome financial barriers.
  
• Collaborate with intake, authorization, pharmacy, and clinical teams to ensure timely therapy starts.
  
• Educate patients on insurance coverage, out-of-pocket costs, and available assistance programs.
  
• Maintain accurate documentation within company systems.
  
• Track referrals and proactively resolve access issues before they delay patient care.
  
• Escalate complex payer or coverage issues when appropriate.
  

Qualifications

Patient Access Coordinator I

• High school diploma or equivalent
  
• 0-1 year of healthcare, patient access, insurance verification, benefits, or medical office experience
  
• Familiarity with medical insurance terminology
  
• Strong customer service, communication, and organizational skills
  

Patient Access Coordinator II

• 1-3 years of patient access, benefit investigation, or insurance verification experience
  
• Experience with specialty pharmacy, biologics, infusion therapy, or specialty medications preferred
  
• Knowledge of manufacturer copay and patient assistance programs
  
• Ability to independently manage the patient access process
  

Patient Access Coordinator III

• 3+ years of patient access or specialty pharmacy experience
  
• Advanced knowledge of payer requirements, appeals, and financial hardship programs
  
• Experience resolving complex insurance issues
  
• Previous mentoring, training, or leadership experience preferred
  

Preferred Experience

Candidates with experience in any of the following are highly encouraged to apply:

• Prior Authorization
  
• Specialty Pharmacy
  
• Infusion Therapy
  
• Oncology
  
• Financial Assistance Programs
  
• Copay Assistance
  
• Insurance Verification
  
• Revenue Cycle
  
• Medical Benefits
  

#LI-CW1

#valleyvitalcare

Requirements

We're seeking compassionate professionals who are:

• Patient-focused and service-oriented
  
• Detail-oriented and highly organized
  
• Able to thrive in a fast-paced healthcare environment
  
• Passionate about helping patients access the care they need
  

Why Valley Vital Care?

At Valley Vital Care, every team member plays a vital role in improving patient lives. You'll join a collaborative, mission-driven organization where your work directly impacts patient outcomes by helping eliminate barriers to treatment.

If you're looking for a rewarding career where you can combine healthcare knowledge, patient advocacy, and insurance expertise to make a real difference every day, we'd love to meet you.