Patient Access Center

Jobtailor; Worcester (MA); On-site; USD 32,000 - 48,000; Full time

Job summary

Jobtailor in Worcester, MA is seeking a Patient Scheduling Coordinator to manage appointment scheduling for patients, families, and referring providers. You will handle inbound and outbound calls to coordinate visits with specialists.

The role emphasizes accuracy in collecting demographics, insurance data, and financial details, while ensuring timely and efficient use of clinic resources. Strong communication and organizational skills are essential, with preferred experience in healthcare

Qualifications

• High school diploma is required.
• Associate degree in business or healthcare field is preferred.
• English speaking, reading, and writing skills.
• Strong intrapersonal and communication abilities.
• Previous scheduling or phone customer service experience preferred.
• Previous experience in a health care organization preferred.
• Bilingual speaking, reading, and writing skills preferred.

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Secure medical records from outside healthcare organizations to ensure the provider has the necessary medical information.
• Schedules in-office procedures that may require scheduling the appointment and the room for the procedure.
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time.

Skills

English fluency

Scheduling experience

Communication skills

Bilingual

Education

High school diploma

Associate degree in business/healthcare

Job description

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Secure medical records from outside healthcare organizations to ensure the provider has the necessary medical information.
• Schedules in‑office procedures that may require scheduling the appointment and the room for the procedure.
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time.

Requirements

• High school diploma (required).
• Associate’s degree in business or healthcare‑related field (preferred).
• English speaking, reading, and writing skills.
• Strong intrapersonal and communication skills.
• Previous scheduling and/or phone customer services experience (preferred).
• Previous experience in a health care organization (preferred).
• Bilingual speaking, reading, and writing skills (preferred).