Patient Access Coordinator

OrthoVirginia Inc; Virginia (MN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

OrthoVirginia Inc in Virginia is seeking dedicated individuals to manage patient inquiries and schedule appointments, providing excellent customer service in a fast-paced environment. As part of a collaborative team, you will verify insurance information and assist with other administrative duties to ensure smooth operations.

The ideal candidate will demonstrate strong communication and time management skills, ensuring every patient interaction is effective and professional.

Qualifications

• Excellent customer service relationships with patients and physicians.
• Strong communication skills for effective patient support.
• Ability to manage time and prioritize tasks.

Responsibilities

• Manage telephone calls and patient inquiries.
• Schedule patient appointments according to protocols.
• Collect and enter patient demographics accurately.
• Verify patient insurance information.
• Assist with appointment reminders and other duties as assigned.

Skills

Customer service

Communication skills

Time management

Judgment

Job description

Overview

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Primary Functions and Responsibilities

• Manage telephone calls and patient inquiries via mail or fax; return patient phone concierge, website, MyChart, and CIH appointment requests in a timely manner.
• Answer phones appropriately and professionally, providing excellent customer service.
• Clarify information needed by the caller and determine the best course of action to meet the customer's needs.
• Effectively communicate with physicians, patients, and other professionals and return phone calls promptly.
• Schedule patient appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collect and enter patient demographics in the system completely and accurately.
• Verify patient insurance information and confirm that OrthoVirginia participates with their insurance plan.
• Verify any information necessary in preparation for an office visit (e.g., if the patient has seen another physician for the same problem, if x-rays are available, etc.).
• Direct patient calls regarding medical inquiries to the appropriate resource.
• Send out appointment reminder cards/patient packets if requested.
• Assist with Epic Work Queues as appropriate/assigned.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Maintain excellent customer service relationships with referral sources, patients, physicians, and peers.
• Make sound judgments.
• Arrive at work on time.
• Adhere to company expectations and policies regarding a professional work environment and customer support.
• Demonstrate professional integrity by being honest, reliable, and respectful.
• Be a proven team player willing to work in a fast‑paced team environment.
• Have excellent listening and communication skills to fully support patients.
• Takes pride in their work and maintains a positive outlook.

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