Patient Access Coordinator

(Pleasant Hill Post Acute) Pleasant Hillidence Opco, LLC; Pleasant Hill (CA); Sur place; USD 23 000 - 32 000; Temps partiel

Résumé du poste

PACS Group is seeking a Front Desk Receptionist in Pleasant Hill, CA. This part-time role requires welcoming patients, handling registrations, insurance verification, and admissions support in a healthcare setting.

The ideal candidate will have strong customer service, clear communication, and organization skills; familiarity with medical front desk processes is preferred. Competitive pay starts at $20.00 per hour with experience.

Qualifications

• Previous healthcare experience is strongly preferred.
• Experience in a medical office, patient registration, admissions, insurance verification, or medical front desk role is highly desirable.
• Familiarity with insurance eligibility, benefits verification, and authorization processes is preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare setting.
• Basic computer skills and the ability to learn electronic health record (EHR) and practice management systems.
• Ability to handle confidential information professionally and responsibly.
• Flexibility and willingness to assist with additional administrative duties as needed.

Responsabilités

• Front Desk Reception: Greet, screen, and welcome visitors and patients in a professional, courteous, and timely manner.
• Phone Management: Answer incoming phone calls, direct calls to the appropriate departments or staff members, and relay messages accurately.
• Patient Registration and Admissions: Register and sign in patients, collect required admission documents, verify information for completeness, and ensure paperwork is properly completed.
• Insurance Verification: Verify patient insurance coverage and eligibility, obtain necessary insurance information, and identify potential coverage issues.
• Authorization Requests: Submit and follow up on insurance authorization requests required for patient admissions, communicating with insurance companies as needed.
• Customer Service: Provide excellent customer service by responding to patient and visitor inquiries, addressing concerns professionally, and assisting with the admissions process.
• Admissions Department Support: Provide ad hoc administrative and operational support to the Admissions Department as needed, including assisting with admission paperwork, organizing patient records, following up on pending documentation, coordinating information, and completing other tasks to support daily departmental operations.
• Administrative Support: Maintain accurate patient records, organize admission paperwork, and assist with general front desk and administrative duties.
• Confidentiality and Compliance: Handle patient information with discretion and maintain confidentiality in accordance with HIPAA requirements and organizational policies.

Connaissances

Customer service

Communication

Interpersonal skills

Attention to detail

Organization

Multitasking

Description du poste

PACS Group is seeking a Front Desk Receptionist in Pleasant Hill, CA. This part-time role requires welcoming patients, handling registrations, insurance verification, and admissions support in a healthcare setting.

The ideal candidate will have strong customer service, clear communication, and organization skills; familiarity with medical front desk processes is preferred. Competitive pay starts at $20.00 per hour with experience.