Patient Admissions & Front Desk Specialist

PACS; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

PACS is seeking a Front Desk / Admissions Assistant in the Pleasant Hill Post Acute facility. The role handles patient greeting, registration, insurance verification, and admissions documentation with a focus on accuracy and confidentiality.

The position requires strong customer service, organization, and multitasking abilities in a healthcare setting. Pay begins at $20 per hour with experience-based growth potential.

Qualifications

• Previous healthcare experience is strongly preferred.
• Experience in a medical office, patient registration, admissions, insurance verification, or medical front desk role is highly desirable.
• Familiarity with insurance eligibility, benefits verification, and authorization processes is preferred.
• Strong customer service, communication, and interpersonal skills are essential.

Responsibilities

• Front Desk Reception: Greet, screen, and welcome visitors and patients in a professional, courteous, and timely manner.
• Phone Management: Answer incoming phone calls, direct calls to departments, and relay messages accurately.
• Patient Registration and Admissions: Register and sign in patients, verify information for completeness, and ensure paperwork is properly completed.
• Insurance Verification: Verify patient insurance coverage and eligibility, obtain necessary information, and identify potential coverage issues.
• Authorization Requests: Submit and follow up on insurance authorization requests required for patient admissions.
• Customer Service: Provide excellent customer service by responding to inquiries and assisting with the admissions process.
• Admissions Department Support: Provide ad hoc administrative and operational support to the Admissions Department.
• Administrative Support: Maintain accurate patient records and assist with front desk duties.
• Confidentiality and Compliance: Handle patient information discreetly according to HIPAA.

Skills

Customer service

Communication

Attention to detail

Multitasking

HIPAA compliance

Tools

EHR systems

Practice management software

MS Office

Job description

PACS is seeking a Front Desk / Admissions Assistant in the Pleasant Hill Post Acute facility. The role handles patient greeting, registration, insurance verification, and admissions documentation with a focus on accuracy and confidentiality.

The position requires strong customer service, organization, and multitasking abilities in a healthcare setting. Pay begins at $20 per hour with experience-based growth potential.