Patient Access Representative

Trinity Health Mid-Atlantic; Melrose Park (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Loyola Medicine, part of Trinity Health, is seeking a Patient Access Representative I to provide patient-focused registration, verify insurance, collect financial responsibilities, and support a positive patient experience in an evening full-time role at our Melrose Park location.

The position emphasizes HIPAA compliance, clear communication with patients and physicians, and collaboration with clinical departments to ensure timely, accurate service.

Qualifications

• High School Diploma or Equivalent.
• Minimum 1 year of customer service experience (healthcare preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Responsibilities

• Register patients accurately for outpatient and inpatient services.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Collect co-pays, deductibles, and other balances and document accurately.
• Maintain HIPAA and Trinity Health policies; support process improvements.
• Collaborate with clinical departments and physician offices to ensure timely service.

Skills

Customer service

Communication

Data entry

Multitasking

Computer systems

Education

High School Diploma or Equivalent

Job description

Employment Type: Full time Shift: Evening Shift

Shift: Evening Weekend and Holiday Coverage Required

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

What you'll do:

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information. Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity. Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

Provide a welcoming and patient-centered experience for patients and families. Assist patients, families, physician offices, and hospital users with general information and inquiries. Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

Collect patient financial liability payments, including co-pays, deductibles, and other balances. Document financial information accurately and follow financial clearance procedures. Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

Adhere to HIPAA, confidentiality standards, and Trinity Health policies. Maintain knowledge of departmental procedures and readily learn new workflows. Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues. Communicate effectively to ensure timely and accurate service delivery.

Compensation:

Pay Range: $16.50- $24.44 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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What you'll need for this job:

• High School Diploma or Equivalent
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred). Strong communication, customer service, and data-entry accuracy skills. Ability to multitask in a fast-paced environment and use multiple computer systems.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.