Patient Access Coordinator

Baptist Health System, Inc.; Floyds Knobs (IN); Presencial; USD 32.000 - 40.000; Jornada completa

Descripción de la vacante

Baptist Health Medical Group in Floyds Knobs, IN is seeking a full-time Patient Access Coordinator. The role focuses on front desk duties, patient check-in, insurance verification, and courteous customer service to maintain smooth clinic operations.

You will register patients, verify benefits, and assist with billing questions in a fast-paced environment. This position operates on a first-shift schedule, Monday through Friday, in a family-focused health system.

Formación

• High school diploma or equivalent.
• Registration experience preferred.

Responsabilidades

• Registers patient in a timely and accurate manner, obtaining demographics and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with access software systems.
• Establishes patient portion due estimates and performs point of service collections.
• Pre-registers patients and discusses benefits with patients.
• Exhibits excellent customer service to patients and staff.
• Performs other related duties to maintain service quality.
• Maintains patient visit information in the system and updates as requested.
• Complies with state and federal access services regulations.

Conocimientos

Front desk

Customer service

Registration experience

Educación

High school diploma or equivalent

Descripción del empleo

Summary

Monday - Friday 8:00AM to 4:30PM

Job Description:

Baptist Health Medical Group

Primary Care

Floyds Knob, IN

Full Time/First Shift

Principle Duties and Responsibilities:

These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent
• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.