Patient Access Coordinator

Hazelden Betty Ford Foundation; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the first point of contact for applicants. In this dynamic role, you will utilize your customer service and sales skills to assess caller needs and facilitate access to essential substance abuse services. With a focus on high-quality care, you will conduct screenings, verify eligibility, and manage patient caseloads to ensure seamless admissions. This position offers a unique opportunity to make a meaningful impact while working in a supportive environment that values your contributions. Join a team dedicated to transforming lives and providing compassionate care.

Qualifications

• Strong customer service and sales skills required.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Conduct high-level assessments to determine clinical appropriateness.
• Manage patient caseload and ensure conversion to admission.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PACs will answer calls live, conducting a high-level assessment to determine clinical appropriateness for one of our facilities and verifying benefits. They will collaborate with various roles within the organization to provide resolution during the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to address caller needs.
2. Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance information to assess eligibility for programs at HBFF locations.
4. Manage patient caseload to ensure conversion to admission.
5. Accurately document in the patient record to facilitate complete registration in the EHR.

Training and Remote Work

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Employees must demonstrate proficiency before starting remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.