Patient Access Coordinator

Hanger Clinic; Indiana, Bloomington (PA, IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Access Coordinator to join their team in empowering human potential. This role involves providing essential administrative support to patients and staff, ensuring a seamless experience in a medical office environment. The ideal candidate will excel in customer service and possess strong computer skills, contributing to the clinic's mission of delivering superior patient care. With a commitment to innovation and excellence, this position offers the opportunity to make a meaningful impact in the lives of patients every day. Join a dynamic team dedicated to fostering mobility and freedom for all.

Benefits

Medical Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Flexible Work Schedules

Relocation Assistance

Paid Parental Bonding Leave

Employee Referral Bonus Program

Mentorship Programs

Student Loan Repayment Assistance

Paid National Holidays

Qualifications

• Strong computer proficiency and customer service background required.
• Experience in a medical office is preferred.

Responsibilities

• Provide administrative support to patients and staff.
• Check-in patients and verify insurance information.
• Schedule appointments and maintain electronic healthcare records.

Skills

Customer Service

Administrative Support

Attention to Detail

Active Listening

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

EMR Systems (NextGen)

Microsoft Office Suite

Job description

medical insurance, sick time, 401(k), retirement plan, relocation assistance

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Patient Access Coordinator Job ID

2024-28761

# Positions
1

Job Location

US-IN-Bloomington
Telecommute
Location-Specific Position
FT/PT
Full-Time
Category
Medical Office Professionals


Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service.

Your Impact

Welcome people as they enter the clinic.
• Communicate anticipated wait times and/or delays.
• Check-in our patients (including verification of demographic and insurance information)
• Complete patient registration from walk-in patients
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Answer incoming calls
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
• Assist RCM team as needed in obtaining missing/ additional information from patients
• Maintain accurate and complete electronic healthcare records on our patients.

Minimum Qualifications

Required:

• High school education or equivalent.
• A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
• Minimum good fit for the job, as determined by the a skills assessment. Hanger will administer the assessment as part of the selection process.

Preferred:

• Experience in a medical office.

• Experience with EMR systems (NextGen).

• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

• Ability to key 40 words per minute with accuracy preferred.

Additional Success Factors

• Exceptional patient service skills.

• Active Listening skills.

• High integrity.

• Strong attention to detail with an emphasis on accuracy.

• Proficiency with basic math and accounting skills.

• Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)

• Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.

• Concise written communication and presentation skills.

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO

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