Patient Access Coordinator

Hazelden Betty Ford Foundation; Saint Paul (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the gateway to care for applicants. This role involves high-level assessments to determine clinical fit and verifying benefits, ensuring a seamless experience for potential patients. With a focus on customer service and sales skills, you will manage patient caseloads and facilitate appointments for clinical assessments. Successful candidates will undergo comprehensive training, demonstrating proficiency before transitioning to remote work. Join a dedicated team committed to providing exceptional care and support to those in need.

Qualifications

• Strong customer service and sales skills are essential.
• Ability to conduct high-level assessments and manage patient caseloads.

Responsibilities

• Answer calls live and conduct assessments for clinical appropriateness.
• Collaborate with various roles to resolve caller needs on the first call.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PACs will answer calls live, conducting a high-level assessment to determine clinical appropriateness for our facilities and verify benefits. They will collaborate with various roles within the organization to resolve caller needs on the first call and set up appointments for clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to resolve caller needs.
2. Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance/benefit information to determine program eligibility.
4. Manage patient caseload to ensure successful conversion to admission.
5. Ensure accurate and complete documentation in the patient record to facilitate registration in the EHR.

Training and Remote Work

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Employees must demonstrate proficiency before starting remote work, which depends on ongoing job performance measured by attendance, punctuality, job metrics, and call monitoring.