Patient Access Concierge — Tablet Check-In

bronsonhg; Kalamazoo (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Bronson Healthcare in Kalamazoo is seeking a Patient Access Ambassador to support the self-service tablet check-in experience. You will help patients and families create a positive environment and introduce new technology.

Daily duties include registering patients, collecting demographics and insurance details, scheduling appointments, and presenting financial information. You will assist with payments and understand billing workflows to support the revenue cycle.

Qualifications

• Experience in customer service and patient interactions.
• Ability to explain information clearly to patients and families.
• Comfort with using tablets and self-service check-in workflows.

Responsibilities

• Register patients and verify demographic and insurance information.
• Schedule appointments and provide financial information and price estimates.
• Collect and enter payments; support billing workflows and issue resolution.

Skills

Customer service

Interpersonal skills

Tech savvy

Communication

Education

High school diploma or GED

Tools

Tablet check-in

Job description

Bronson Healthcare in Kalamazoo is seeking a Patient Access Ambassador to support the self-service tablet check-in experience. You will help patients and families create a positive environment and introduce new technology.

Daily duties include registering patients, collecting demographics and insurance details, scheduling appointments, and presenting financial information. You will assist with payments and understand billing workflows to support the revenue cycle.