Patient Access Concierge — Scheduling & Support

Spectrum Health; Allendale Charter Township (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Corewell Health in Allendale Campustowne is seeking a part-time Patient Access Specialist to greet patients, assist with registrations, schedule appointments, and support the front desk.

You will document calls in the EHR, verify demographics and insurance, and help with health maintenance reminders, while adhering to guidelines and safety policies.

This role emphasizes customer service, accurate data entry, and collaboration with care teams across the health system.

Qualifications

• High School Diploma or equivalent is required.
• Preferred 1 year of experience in insurance billing, access management, patient financial services or related fields.

Responsibilities

• Greets patients and visitors as a concierge.
• Answers calls, schedules appointments, and handles registration tasks.
• Reminds patients of health maintenance gaps.
• Documents calls and registrations in the EHR system.
• Verifies demographics and insurance, assists with self-registration.
• Schedules follow-up appointments and manages check-out.
• Maintains patient records and uploads documents into EPIC.
• Participates in safety initiatives and adheres to policies.

Skills

Customer service

Phone etiquette

Registration

EHR documentation

Scheduling

Education

High School Diploma or equivalent

Tools

EPIC

EMR/EHR

Right Fax

Job description

Corewell Health in Allendale Campustowne is seeking a part-time Patient Access Specialist to greet patients, assist with registrations, schedule appointments, and support the front desk.

You will document calls in the EHR, verify demographics and insurance, and help with health maintenance reminders, while adhering to guidelines and safety policies.

This role emphasizes customer service, accurate data entry, and collaboration with care teams across the health system.