Patient Access Concierge & Registration Specialist

R1 RCM Holdco Inc.; United States; On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM, Inc. is seeking a Concierge Scheduler and Patient Registration Representative to deliver exceptional patient access services in a fast-paced healthcare setting.

You will support outpatient scheduling and hospital registration while ensuring accuracy and clear communication. You’ll work across multiple computer systems to verify patient information, review insurance coverage, collect co-pays, and provide cost estimates with confidence and compassion.

Qualifications

• Experience in patient access, medical registration, insurance verification, or front desk is a plus.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Strong customer service mindset in a healthcare environment.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Concierge Scheduler and Patient Registration Representative to deliver exceptional patient access services in a fast-paced healthcare setting.

You will support outpatient scheduling and hospital registration while ensuring accuracy and clear communication. You’ll work across multiple computer systems to verify patient information, review insurance coverage, collect co-pays, and provide cost estimates with confidence and compassion.