Patient Access Concierge & Registration Specialist

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a clerical professional to support patient services and operations. The role involves greeting patients, handling high-volume calls, and coordinating registration and appointment communications across departments.

The ideal candidate will have data entry and clerical experience in a health care setting, with a focus on accurate patient data, insurance verification, and strong customer service skills.

Qualifications

• 2 years data entry experience preferred.
• 1 year clerical/customer service experience in health care preferred.
• Experience with third-party payors and inputting patient demographics.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high volume incoming calls.
• Act as patient advocate to facilitate problem resolution via telephone.
• Perform accurate registration interviews with direct data entry for new patient appointments and updated information for established patients across multiple provider specialties.
• Provide patients with appointment notifications including location and provider.
• Verify insurance information and benefits; arrange interpreters and transportation as needed.

Skills

Data entry

Customer service

Phone handling

Registration

Interpersonal communication

Job description

University of Florida Jacksonville Physicians, Inc. is seeking a clerical professional to support patient services and operations. The role involves greeting patients, handling high-volume calls, and coordinating registration and appointment communications across departments.

The ideal candidate will have data entry and clerical experience in a health care setting, with a focus on accurate patient data, insurance verification, and strong customer service skills.