Front Desk Patient Services Specialist

UF Health; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a patient access receptionist to schedule, register, and assist patients with billing documentation. You will interview patients, collect demographics, verify insurance information, and act as a liaison between patients and medical staff.

Strong communication and arithmetic skills are essential. Responsibilities include handling phone inquiries, greeting patients, and ensuring accurate data entry and documentation for the billing process.

Qualifications

• Excellent decision making and initiative.
• Very detail oriented with accuracy.
• Excellent verbal communications in English.
• Basic arithmetic skills for cashiering.
• Data entry experience required.
• Ability to prioritize tasks and organize workflow.
• Ability to handle stressful situations professionally in customer service.

Responsibilities

• Schedule patient appointments.
• Interviews patients to collect demographic and financial information.
• Register patients and perform registration duties.
• Obtain signatures and documents for billing and insurance.
• Order laboratory tests and other tests as directed by physicians.
• Complete end-of-day disposition and gather statistics.
• Answer phones and greet patients; act as liaison among patients, nurses, physicians and staff.

Skills

Decision making

Detail oriented

Verbal communication

Cashiering basics

Data entry

Task prioritization

Stress management

Education

High School Diploma or GED

Job description

UF Health in Jacksonville, FL seeks a patient access receptionist to schedule, register, and assist patients with billing documentation. You will interview patients, collect demographics, verify insurance information, and act as a liaison between patients and medical staff.

Strong communication and arithmetic skills are essential. Responsibilities include handling phone inquiries, greeting patients, and ensuring accurate data entry and documentation for the billing process.