Patient Access Concierge & Registration Specialist

University of Miami; Deerfield Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami UHealth - department of Patient Access at the UHealth campus in downtown Miami has exciting opportunities for Patient Access Representatives (Patient Registration Representatives) to work onsite at UHealth Deerfield Beach.

The role focuses on greeting patients and visitors, performing registration functions, collecting copays/deductibles, and ensuring compliance with State and Federal regulations while providing excellent customer service in a fast-paced healthcare

Qualifications

• High School Diploma required and communication skills in English.
• Experience with patient access or registration is a plus.
• Ability to collect and explain financial responsibility and initial payments.
• Comfort with multiple hospital systems and fast-paced hospital environment.

Responsibilities

• Greet visitors and patients, answer inquiries, and direct to appropriate staff.
• Perform on-site patient access registration and collect co-pays and deductibles.
• Identify self-pay balances and help reduce AR and bad debt through upfront collection.
• Adhere to hospital policies and regulatory requirements while ensuring patient safety and service quality.

Skills

Bilingual (English/Spanish)

Bilingual (English/Creole)

Bilingual (English/French)

Bilingual (English/Arabic)

Excellent verbal and written English

Customer service skills

Cash handling and math skills

Ability to work in fast-paced/humanist

Education

High School Diploma

Tools

UChart Cadence/Prelude/Enterprise Billing

Passport HealthWorks Compliance Checker

Availity

RIS-PACS

CaneCare

UMCare

Intellidose

Experian

Job description

The University of Miami UHealth - department of Patient Access at the UHealth campus in downtown Miami has exciting opportunities for Patient Access Representatives (Patient Registration Representatives) to work onsite at UHealth Deerfield Beach.

The role focuses on greeting patients and visitors, performing registration functions, collecting copays/deductibles, and ensuring compliance with State and Federal regulations while providing excellent customer service in a fast-paced healthcare