Patient Access Concierge | Compassionate Front Desk

R1 RCM, Inc.; Marquette (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. in Marquette, MI is seeking a Patient Access Customer Service Representative to be the first contact for patients, ensuring fast, compassionate, and accurate access to care. This on-site role supports registration across multiple systems and collaborates with nurses and physicians to keep patient flow smooth.

You'll gain experience in healthcare administration, revenue cycle processes, and hospital operations, with a path for growth within R1. Competitive pay and benefits offered.

Qualifications

• Exceptional customer service and interpersonal communication required.
• Maintain composure in a fast-paced setting.
• Ability to multitask and prioritize quickly.
• Willingness to adapt to shifting patient needs.
• Experience in patient access, medical registration, or insurance verification is a plus.
• High School Diploma or GED required.
• Must pass background check, drug test, and vaccination requirements.

Responsibilities

• Register patients efficiently across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Facilitate timely access to care and answer questions clearly.
• Build trust with patients during stressful moments.
• Navigate insurance plans, collect co-pays, and provide cost estimates.
• Collaborate with care teams to ensure smooth patient flow.

Skills

Customer service

Communication skills

Interpersonal skills

Composure under pressure

Multitasking

Prioritization

Background check

Vaccination requirements

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Marquette, MI is seeking a Patient Access Customer Service Representative to be the first contact for patients, ensuring fast, compassionate, and accurate access to care. This on-site role supports registration across multiple systems and collaborates with nurses and physicians to keep patient flow smooth.

You'll gain experience in healthcare administration, revenue cycle processes, and hospital operations, with a path for growth within R1. Competitive pay and benefits offered.