Patient Access Concierge

Hanger; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

Medical benefits

401k retirement plan

Parental bonding leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. seeks a friendly front desk receptionist to ensure a seamless patient experience at our Fredericksburg clinic. You will greet patients, verify information, and support clinical and administrative staff to maintain smooth daily operations.

The ideal candidate has strong communication, basic computer skills, and the ability to handle payments and scheduling while maintaining accurate records in a fast-paced medical environment.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience required.
• Receptionist position or medical front office experience preferred.
• Must have or be eligible to obtain a valid driver’s license.
• Strong interpersonal, oral and written communication skills.
• Ability to use computer and Windows-based software and e-mail.

Responsibilities

• Greet and assist patients upon arrival at the front desk.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and information on patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Medical front office procedures

Communication skills

Education

High School Diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. seeks a friendly front desk receptionist to ensure a seamless patient experience at our Fredericksburg clinic. You will greet patients, verify information, and support clinical and administrative staff to maintain smooth daily operations.

The ideal candidate has strong communication, basic computer skills, and the ability to handle payments and scheduling while maintaining accurate records in a fast-paced medical environment.