Patient Access Concierge

Baptist Health; Boca Raton (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Baptist Health Medical Group in Boca Raton is seeking a dedicated Non-Clinical and Administrative Customer Service professional. You will coordinate patient flow, handle inquiries, and maintain knowledge of insurance requirements and pricing.

The role requires at least 1 year of Patient Access experience or 2 years alternative experience, with bilingual English and Spanish/Creole preferred. This is a full-time position offering growth and comprehensive benefits.

Qualifications

• High School, GED, Cert, Trn, Exper. required or preferred.
• Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Bilingual English, Spanish/Creole preferred.
• Detail oriented, organized, team player with excellent customer service skills.

Responsibilities

• Coordinate patient flow and timely processing within department, physician practice or hospital.
• Maintain knowledge of insurance requirements, pricing and financial assistance options.
• Support go lives and departmental initiatives; onboard and train team members.
• Participate in departmental committees and cross-train staff for coverage.

Skills

Customer service

Communication

Team player

Detail oriented

Bilingual English

Education

High School diploma, GED, Cert

Associates Degree preferred

Tools

Microsoft Office

EMR applications

Job description

Baptist Health Medical Group in Boca Raton is seeking a dedicated Non-Clinical and Administrative Customer Service professional. You will coordinate patient flow, handle inquiries, and maintain knowledge of insurance requirements and pricing.

The role requires at least 1 year of Patient Access experience or 2 years alternative experience, with bilingual English and Spanish/Creole preferred. This is a full-time position offering growth and comprehensive benefits.