Patient Access Lead & Preceptor (Revenue Cycle)

Baptist Health; Coral Gables (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

Baptist Health in Coral Gables, FL, seeks a Patient Access leader to coordinate patient flow, ensure timely processing, and support go-live initiatives across departments.

The role requires 2+ years of Patient Access experience, knowledge of insurance and billing, and strong customer service in a fast-paced, team-driven environment. Bilingual English/Spanish or Creole is preferred; this position offers growth within a faith-based health system.

Qualifications

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
• For internal staff: A minimum of 2 years Patient Access experience.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
• Exceeds departmental KPIs.
• Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge and deployment of practices within the department/physician practice/hospital to address patient questions or concerns.
• Serve as a Patient Access resource and leadership in the absence of a Manager/Supervisor.
• Maintain knowledge of insurance requirements, pricing, financial assistance options, and Revenue Cycle operations.
• Assist in supporting go lives and departmental initiatives.
• Participate in departmental committees and champion opportunities.

Skills

Bilingual English

Spanish/Creole

Education

High School Diploma

Associates Degree preferred

Tools

EMR applications

Microsoft Office

Job description

Baptist Health in Coral Gables, FL, seeks a Patient Access leader to coordinate patient flow, ensure timely processing, and support go-live initiatives across departments.

The role requires 2+ years of Patient Access experience, knowledge of insurance and billing, and strong customer service in a fast-paced, team-driven environment. Bilingual English/Spanish or Creole is preferred; this position offers growth within a faith-based health system.