Patient Access & Communications Specialist

United Surgical Partners International; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

United Surgical Partners International is seeking a Patient Access Representative to support patient telephone and medical record activities at the office and surgery center. Under supervision, duties include greeting callers, scheduling, recalls, portal messaging, and Input Manager document handling.

The role requires a high school diploma, at least one year as a Telephone Receptionist, and familiarity with MS Office; experience with Allscripts or similar software is preferred.

Qualifications

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Experience with Allscripts or similar patient management software preferred.

Responsibilities

• Answer the various phone lines and greet callers with the practice name and answering staff.
• Direct calls to the appropriate department.
• Schedule appointments and take messages per protocol.
• Provide patients with prep instructions and directions to the office.
• Respond to messages from the patient portal.
• Assist with appointment reminders and recalls.
• Handle email messages per protocol.
• Manage the Input Manager by indexing and scanning clinical documents.
• Participate in company initiatives and assist with duties as assigned.

Skills

Telephone reception

Customer service

Microsoft Word/Excel

Education

High School Diploma or equivalent

Tools

Allscripts

MS Office

Job description

United Surgical Partners International is seeking a Patient Access Representative to support patient telephone and medical record activities at the office and surgery center. Under supervision, duties include greeting callers, scheduling, recalls, portal messaging, and Input Manager document handling.

The role requires a high school diploma, at least one year as a Telephone Receptionist, and familiarity with MS Office; experience with Allscripts or similar software is preferred.