Communication Specialist

United Surgical Partners International; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

United Surgical Partners International is seeking a Patient Access Representative to support patient telephone and medical record activities at the office and surgery center. Under supervision, duties include greeting callers, scheduling, recalls, portal messaging, and Input Manager document handling.

The role requires a high school diploma, at least one year as a Telephone Receptionist, and familiarity with MS Office; experience with Allscripts or similar software is preferred.

Qualifications

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Experience with Allscripts or similar patient management software preferred.

Responsibilities

• Answer the various phone lines and greet callers with the practice name and answering staff.
• Direct calls to the appropriate department.
• Schedule appointments and take messages per protocol.
• Provide patients with prep instructions and directions to the office.
• Respond to messages from the patient portal.
• Assist with appointment reminders and recalls.
• Handle email messages per protocol.
• Manage the Input Manager by indexing and scanning clinical documents.
• Participate in company initiatives and assist with duties as assigned.

Skills

Telephone reception

Customer service

Microsoft Word/Excel

Education

High School Diploma or equivalent

Tools

Allscripts

MS Office

Job description

The Patient Access Rep provides patient telephone and medical record support for both the professional office and the surgery center. Under the supervision of the Communications Team Lead, the employee will adhere to and comply with the Code of Conduct, Human Resource Policies and Procedures, Operational Policy and Procedure Manual, HIPAA Compliance, Patient Bill of Rights, and the Corporate Compliance Plan.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Direct the calls to appropriate department.
• Schedule appointments and take messages according to company protocol.
• Provide patients with prep instructions and directions to the office.
• Answer messages from the patient portal.
• Assist with appointment reminders.
• Assist with Recalls.
• Responds/Forwards email messages as per protocol.
• Management of the Input Manager, including but not limited to:
  • Indexing all documents into the Input Manager (Except Procedure Reports, Pathology, and Front Desk).
  • Scanning all AAGA Clinical Documents into the Input Manager.
• Participates in company initiatives.
• Assist with other duties and tasks as assigned by the Team Lead/Director of Medical Surgical Operations, as well as other tasks in accordance with departmental policy and procedure.

Required Skills:

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance's helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.
• Experience with Allscripts or similar patient management software preferred.

Required Experience:

• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance's helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.

Experience with Allscripts or similar patient management software preferred