Communication Specialist

United Surgical Partners International; Bestgate Terrace (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

United Surgical Partners International is seeking a Patient Access Representative to provide telephone and medical record support for both the professional office and the surgery center in Maryland.

Responsibilities include answering calls, directing to departments, scheduling appointments, providing prep instructions, and handling patient portal messages, recalls, and input management. A High School Diploma and one year as a Telephone Receptionist are required.

Qualifications

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurances helpful.
• Experience with Microsoft Office (Word, Excel).
• Experience with Allscripts or similar patient management software preferred.

Responsibilities

• Answers the phone lines and greets callers with the practice name.
• Direct calls to appropriate department.
• Schedule appointments and take messages.
• Provide prep instructions and directions to the office.
• Manage patient portal messages and reminders.
• Assist with recalls and input management and document scanning.

Skills

Telephone receptionist

Insurance knowledge

MS Office (Word, Excel)

Allscripts experience

Education

High School Diploma

Tools

Allscripts

Microsoft Office

Job description

The Patient Access Rep provides patient telephone and medical record support for both the professional office and the surgery center. Under the supervision of the Communications Team Lead, the employee will adhere to and comply with the Code of Conduct, Human Resource Policies and Procedures, Operational Policy and Procedure Manual, HIPAA Compliance, Patient Bill of Rights, and the Corporate Compliance Plan.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed below are representative, but not all-inclusive, of the duties required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers the various phone lines and greets the caller with the name of the practice and the name of the person answering the call.
• Direct the calls to appropriate department.
• Schedule appointments and take messages according to company protocol.
• Provide patients with prep instructions and directions to the office.
• Answer messages from the patient portal.
• Assist with appointment reminders.
• Assist with Recalls.
• Responds/Forwards email messages as per protocol.
• Management of the Input Manager, including but not limited to:
  • Indexing all documents into the Input Manager (Except Procedure Reports, Pathology, and Front Desk).
  • Scanning all AAGA Clinical Documents into the Input Manager.
• Participates in company initiatives.
• Assist with other duties and tasks as assigned by the Team Lead/Director of Medical Surgical Operations, as well as other tasks in accordance with departmental policy and procedure.

Required Skills:

• High School Diploma or equivalent.
• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance’s helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.
• Experience with Allscripts or similar patient management software preferred.

Required Experience:

• At least one year experience as a Telephone Receptionist.
• Knowledge of the various insurance’s helpful.
• Prior knowledge of Microsoft Office, primarily Word and Excel.

Experience with Allscripts or similar patient management software preferred