Patient Access & Clinical Operations Specialist II

University of Miami; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

The Clinical Business Operations Representative 2 at University of Miami, Department of Patient Access in Miami, FL, supports prompt resolution of pre/post care issues and performs general admin duties. You will answer calls, manage patient flow, collect demographics, and review records to ensure data accuracy and regulatory compliance.

Qualifications include a high school diploma, 1 year of relevant experience, strong data-entry skills, and the ability to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in data entry with minimal errors.
• Ability to collect, organize and analyze data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Effective communication

Multitasking

Teamwork

Flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

The Clinical Business Operations Representative 2 at University of Miami, Department of Patient Access in Miami, FL, supports prompt resolution of pre/post care issues and performs general admin duties. You will answer calls, manage patient flow, collect demographics, and review records to ensure data accuracy and regulatory compliance.

Qualifications include a high school diploma, 1 year of relevant experience, strong data-entry skills, and the ability to work evenings or weekends as needed.