Patient Access Champion - Hospital Registration & Billing

Tenet Healthcare; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Conifer Health, part of the Tenet family, is seeking a Patient Access Representative in Mission Trails Baptist location. Shift: Mon–Fri 9a–6p with rotating weekends.

You will register patients, collect liability information, and coordinate pre-admission and discharge processes to ensure compliant, efficient patient flow. Responsibilities include explaining forms, scanning PHI, and assisting scheduling of procedures while maintaining high customer service standards and accurate data entry.

Qualifications

• High School Diploma or GED required.
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Responsibilities

• Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Skills

Typing 35 wpm

PC/CRT familiarity

Hospital environment knowledge

Customer service

Fast-paced environment

Communication skills

Third Party Payor knowledge

Compliance awareness

Multi-area experience

Negotiation skills

Relationship building

Medical terminology

Education

High School Diploma or GED

0-1 year in customer service

0-1 year admin in medical facility

Some college coursework

Job description

Conifer Health, part of the Tenet family, is seeking a Patient Access Representative in Mission Trails Baptist location. Shift: Mon–Fri 9a–6p with rotating weekends.

You will register patients, collect liability information, and coordinate pre-admission and discharge processes to ensure compliant, efficient patient flow. Responsibilities include explaining forms, scanning PHI, and assisting scheduling of procedures while maintaining high customer service standards and accurate data entry.