Patient Access & Central Services Leader

Methodist-Health-System; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

Methodist Medical Group in North Texas seeks a Central Services Manager to oversee patient access services and the scheduling call center, including data collection, referrals, pre-registration, registrations, authorizations, scheduling, insurance verification and document management.

This role partners with facility management, physicians and office staff to support the mission and strategic goals, and leads hiring, training and coaching while ensuring budget and performance standards.

Qualifications

• Associate’s Degree (or higher) required.
• EPIC experience preferred.
• Microsoft Office experience required.
• Experience in a customer service center is required.
• Able to handle confidential information.

Responsibilities

• Oversees Central Services functions to maintain daily operations and performance standards.
• Coaches and mentors staff to achieve goals and quality results.
• Manages hiring, training, and evaluations within the department.
• Ensures the department meets monthly budget and reports variances to the director.
• Implements systems to facilitate smooth operations of centralized services.
• Monitors patient satisfaction and implements improvement initiatives.

Skills

Customer service

Coaching

Budget management

Leadership

Education

Associate’s degree or higher

Tools

EPIC

Microsoft Office

Job description

Methodist Medical Group in North Texas seeks a Central Services Manager to oversee patient access services and the scheduling call center, including data collection, referrals, pre-registration, registrations, authorizations, scheduling, insurance verification and document management.

This role partners with facility management, physicians and office staff to support the mission and strategic goals, and leads hiring, training and coaching while ensuring budget and performance standards.