Patient Access Manager - Operations & Experience Lead

Texas Health Resources, Inc.; Denton (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Texas Health Denton is seeking a Manager of Patient Access Services to oversee the daily operations of the Patient Access department, ensuring efficient workflows, appropriate staffing, and excellent customer service. The role supports the hospital’s revenue cycle goals by managing registration, insurance verification, financial counseling, scheduling access and collections.

You will lead a high-performing team, collaborate across departments to improve patient experiences and outcomes, and

Responsibilities

• Team Leadership and Development: Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.
• Operations Management: Oversees departmental workflows and ensures staffing coverage to meet volume demands and KPIs.
• Customer Service and Patient Experience: Fosters a positive patient journey and responds to inquiries with timely resolutions.
• Compliance and Financial Performance: Ensures HIPAA compliance and monitors upfront collections and financial assistance protocols.
• Technology and Process Improvement: Develops expertise in Patient Access applications and promotes standardized processes.
• Collaboration and Communication: Serves as a liaison between Patient Access and other departments and leadership team.

Job description

Texas Health Denton is seeking a Manager of Patient Access Services to oversee the daily operations of the Patient Access department, ensuring efficient workflows, appropriate staffing, and excellent customer service. The role supports the hospital’s revenue cycle goals by managing registration, insurance verification, financial counseling, scheduling access and collections.

You will lead a high-performing team, collaborate across departments to improve patient experiences and outcomes, and