Patient Access & Scheduling Clerk

The University of Iowa; Iowa City (IA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement contributions

Job summary

The University of Iowa Health Care - QuickCare is seeking a part-time Clerk III to provide front desk reception, check-in and check-out patients, and schedule clinic appointments. This high-volume public contact position requires multitasking and the ability to answer multi-line phones to assist external and internal customers.

Responsibilities include gathering demographic data into EPIC, collecting provider information, performing name searches, and supporting schedulers and receptionists

Qualifications

• Public contact/customer service experience is desirable.
• Experience with front desk or scheduling in healthcare settings is a plus.

Responsibilities

• Gathers demographic data and enters into EPIC.
• Gathers provider information and enters into EPIC.
• Performs proper name search procedures.
• Responds to calls at Scheduling desk and assists patients, physicians, and staff.
• Maintains communication with divisions.
• Performs other clerical duties as assigned.

Skills

Public contact

Customer service

Tools

EPIC

Job description

The University of Iowa Health Care - QuickCare is seeking a part-time Clerk III to provide front desk reception, check-in and check-out patients, and schedule clinic appointments. This high-volume public contact position requires multitasking and the ability to answer multi-line phones to assist external and internal customers.

Responsibilities include gathering demographic data into EPIC, collecting provider information, performing name searches, and supporting schedulers and receptionists