Call Center Representative

Physicians' Clinic of Iowa; Cedar Rapids (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

No nights or weekends

Paid holidays and generous PTO

Team-oriented, compassionate work envt

Job summary

Physicians' Clinic of Iowa seeks an Access Center Representative to provide professional, courteous telephone service and direct callers to the correct department, provider, or resource.

The role involves scheduling appointments, sharing information about departments and hours, and updating patient data while upholding HIPAA and confidentiality standards.

Qualifications

• Experience in a medical office and knowledge of medical terminology preferred.
• Proficiency in EMR and related computer systems.
• Strong commitment to patient care and teamwork.
• Excellent communication, professionalism, reliability, and confidentiality.
• Understanding of safety regulations and best practices.

Responsibilities

• Greet callers, determine purpose of call, and direct or transfer to the appropriate department, provider, or staff member.
• Provide general information regarding departments, location, hours of operation, and other frequently requested information.
• Schedule appointments for departments and providers.
• Provide information to referring providers and patients.
• Respond to patient inquiries via the patient portal and update patient information as needed.
• Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies.
• Remain knowledgeable of departments, services, providers, and frequently requested information.

Skills

Medical office experience

EMR proficiency

Communication skills

Teamwork

Confidentiality & ethics

Safety regulations

Tools

EMR systems

Job description

At Physicians' Clinic of Iowa, we are focused on delivering quality patient care. We are seeking a full-time Access Center Representative. This position provides professional, courteous, and efficient telephone service while ensuring callers are connected to the appropriate department, provider, or resource.

Primary duties for this position include, but are not limited to:

• Greet callers, determine the purpose of their call, and accurately direct or transfer calls to the appropriate department, provider, or staff member.
• Provide general information regarding departments, location, hours of operation, and other frequently requested information.
• Schedule appointments for department and providers.
• Provided information to referring providers and patients.
• Respond to patient inquiries received via the patient portal and enter and update patient information as needed.
• Maintain confidentiality and protect patient information in accordance with HIPAA and organizational policies.
• Remain knowledgeable of organizational departments, services, providers, and frequently requested information.

Qualifications:

• Experience in a medical office and knowledge of medical terminology, preferred.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.