Patient Access Center Lead & Coach

Memorial Hospital West; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Memorial Healthcare System in the United States seeks a Patient Access Center Supervisor to oversee day-to-day operations, acting as SME and working supervisor. You will handle appointment scheduling, pre-registration and financial services while coaching staff and ensuring data integrity.

You will lead staffing, ensure HIPAA compliance, and drive patient flow improvements. The role requires engagement with leadership, training, and performance coaching across multiple touchpoints and EMR

Qualifications

• Associates degree required.
• Proficiency in dashboard monitoring and Excel reporting.
• Strong written and verbal communication in a fast-paced environment.

Responsibilities

• Audits, quality investigations, call monitoring, and evaluation of calls and team members.
• Lead, coach and develop staff; ensure HIPAA compliance and patient data integrity.
• Oversee operations, staffing coverage, and performance metrics across the department.
• Provide role modeling, training and escalation support for patient access processes.
• Collaborate with leadership on projects and vendor/support integrations.

Skills

Accountability

Customer Service

Effective Communication

Leading by Coaching

Managing People

Patient and Family Centered Care

Productive Work Meetings

Responding to Change

Standards of Behavior

Education

Associates degree

Tools

EPIC

Excel

Job description

Memorial Healthcare System in the United States seeks a Patient Access Center Supervisor to oversee day-to-day operations, acting as SME and working supervisor. You will handle appointment scheduling, pre-registration and financial services while coaching staff and ensuring data integrity.

You will lead staffing, ensure HIPAA compliance, and drive patient flow improvements. The role requires engagement with leadership, training, and performance coaching across multiple touchpoints and EMR