Patient Access & Care Coordinator III

Novant Health; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Flexible schedule

Tuition support

Career advancement

Retirement match

Mental health resources

Job summary

Novant Health is seeking a Patient Services Coordinator III at the Glen Meade Center for Women's Health in Wilmington, NC. The role focuses on coordinating patient access, scheduling appointments, verifying insurance, and supporting clinical teams to ensure compassionate, seamless care.

Ideal candidates have at least one year of medical office clerical experience, strong communication, and proficiency with EPIC systems, with a focus on confidentiality and teamwork.

Qualifications

• High school diploma or GED required.
• 1 year of clerical experience in a medical office preferred.
• Proficient in medical office software and EPIC systems.

Responsibilities

• Oversees and coordinates patient access and administrative services.
• Schedules patient appointments accurately and in a timely manner.
• Verifies insurance coverage and obtains required authorizations.
• Resolves complex patient inquiries and supports clinical teams.
• Records and maintains patient demographics, insurance information, charges, and collections.
• Supports efficient daily operations and delivers excellent customer service.
• Cross-trains in multiple administrative support functions to ensure team coverage.

Skills

Appointment scheduling

Insurance verification

Customer service

Communication skills

Teamwork

Medical terminology

Education

High School Diploma or GED

Tools

EPIC systems

Job description

Novant Health is seeking a Patient Services Coordinator III at the Glen Meade Center for Women's Health in Wilmington, NC. The role focuses on coordinating patient access, scheduling appointments, verifying insurance, and supporting clinical teams to ensure compassionate, seamless care.

Ideal candidates have at least one year of medical office clerical experience, strong communication, and proficiency with EPIC systems, with a focus on confidentiality and teamwork.