Patient Access & Care Coordinator — Benefits

Optum; Novato (CA); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

401k contribution

Equity stock purchase

Résumé du poste

Optum in Novato, CA is seeking a Patient Registration Pre-Registration Clerk to accurately collect patient demographics, insurance, and financial information into the ADT system, while screening for eligibility and benefits.

The role requires 1+ years of customer service, a High School Diploma, and ability to work 8 AM–5 PM on Mon/Wed/Fri, with opportunities for growth and a comprehensive benefits package.

Qualifications

• 1+ year of customer service in an office setting or professional work environment.
• High School Diploma or GED.
• Basic level of proficiency with Microsoft Office products.
• Ability to work Monday, Wednesday, Friday - 8 AM - 5 PM.
• Ability to work occasional holidays.
• Must be 18 years of age or older.

Responsabilités

• Pre-registration by accurately collecting and entering patient demographic, insurance, and financial information into the ADT system.
• Insurance eligibility and benefits through online tools and phone outreach as needed.
• Pre-registered accounts for accuracy, completeness, and required documentation to support timely reimbursement.
• patient identity to prevent duplicate medical records and corrects registration errors when identified.
• Obtains require patient signatures and ensure all documentation is scanned into appropriate systems.
• Supports Medicare, regulatory, and compliance requirements, including MSP, ABN, HIPAA, EMTALA, and related registration standards.
• Assesses self-pay patients for financial assistance eligibility and escalates accounts to Financial Clearance or Financial Counseling when appropriate.
• Communicate with patients, providers, and facilities to obtain or clarify registration information and resolve account issues
• Escalates complex registration issues to Patient Registration leadership as needed

Connaissances

Customer service

Office environment experience

Microsoft Office

Formation

High School Diploma/GED

Outils

Microsoft Office

Description du poste

Optum in Novato, CA is seeking a Patient Registration Pre-Registration Clerk to accurately collect patient demographics, insurance, and financial information into the ADT system, while screening for eligibility and benefits.

The role requires 1+ years of customer service, a High School Diploma, and ability to work 8 AM–5 PM on Mon/Wed/Fri, with opportunities for growth and a comprehensive benefits package.