Patient Access & Care Coordinator

Tillamook County Creamery Association; Tillamook (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bilingual incentive pay

Job summary

Tillamook County is seeking a Patient Services Specialist to join our Health & Human Services Team. You will provide front desk support, patient registration, scheduling, and coordinate between patients and medical staff.

The role requires knowledge of EPIC EHR, HIPAA compliance, and ability to assist with insurance verification and financial assistance. Excellent customer service and crisis-aware communication are essential.

Qualifications

• Knowledge of medical front desk operations, including patient scheduling and registration.
• Knowledge of EPIC EHR or similar electronic health record systems.
• Knowledge of insurance verification and financial assistance processes.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Knowledge of customer service principles, including professional patient communication.
• Understanding of mental health, substance abuse concerns, and crisis intervention procedures.

Responsibilities

• Act as registration staff for all healthcare providers in the office.
• Schedule and register patients for upcoming and same-day appointments.
• Verify patient insurance, update demographic information, and process necessary consent and HIPAA documentation.
• Assist patients with financial aid applications and eligibility determination.
• Contact patients via phone or text to confirm appointments and reduce no-shows.
• Process controlled substance prescription requests and ensure proper documentation.

Skills

Front desk operations

EPIC EHR

Insurance verification

HIPAA

Customer service

Crisis intervention

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Tillamook County is seeking a Patient Services Specialist to join our Health & Human Services Team. You will provide front desk support, patient registration, scheduling, and coordinate between patients and medical staff.

The role requires knowledge of EPIC EHR, HIPAA compliance, and ability to assist with insurance verification and financial assistance. Excellent customer service and crisis-aware communication are essential.