Patient Access & Care Coordinator

Mt. Washington Pediatric Hospital; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out. You will prepare charts, update patient accounts, and coordinate scheduling to enhance efficiency.

The role emphasizes patient-centric service and confidentiality within a busy orthopedic practice. The position requires strong communication, ability to handle high volumes, and a collaborative approach with staff and providers.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills essential.
• Check-in experience is preferred but not required.
• Knowledge of insurance guidelines/insurance entry is helpful.
• Experience with financial collections is a plus.
• Ability to handle high patient volumes.

Responsibilities

• Greeting patients and visitors; check-in and check-out; insurance verification and appointment scheduling.
• Reviewing and preparing charts for appointments; updating patient records and accounts.
• Maintaining a professional, courteous demeanor with staff and patients.
• Scheduling efficiently to optimize patient flow and provider time.
• Protecting patient privacy and handling confidential information.
• Following policies and procedures to maintain smooth operations.

Skills

Communication skills

Check-in experience

Multitasking

Education

High school diploma/GED

Job description

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out. You will prepare charts, update patient accounts, and coordinate scheduling to enhance efficiency.

The role emphasizes patient-centric service and confidentiality within a busy orthopedic practice. The position requires strong communication, ability to handle high volumes, and a collaborative approach with staff and providers.