Patient Support Specialist

Mt. Washington Pediatric Hospital; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify insurance, and manage check-in/check-out. You will prepare charts, update patient accounts, and coordinate scheduling to enhance efficiency.

The role emphasizes patient-centric service and confidentiality within a busy orthopedic practice. The position requires strong communication, ability to handle high volumes, and a collaborative approach with staff and providers.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills essential.
• Check-in experience is preferred but not required.
• Knowledge of insurance guidelines/insurance entry is helpful.
• Experience with financial collections is a plus.
• Ability to handle high patient volumes.

Responsibilities

• Greeting patients and visitors; check-in and check-out; insurance verification and appointment scheduling.
• Reviewing and preparing charts for appointments; updating patient records and accounts.
• Maintaining a professional, courteous demeanor with staff and patients.
• Scheduling efficiently to optimize patient flow and provider time.
• Protecting patient privacy and handling confidential information.
• Following policies and procedures to maintain smooth operations.

Skills

Communication skills

Check-in experience

Multitasking

Education

High school diploma/GED

Job description

• Location 2165 Medical Park Drive,Hickory Location,Hickory, NC, 28602,United States
• Job Category Non-Clinical
• Employee Type Full-Time

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.

Requirements

Qualifications and Experience:

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities include, but are not limited to, the following :

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.