Patient Access & Care Coordinator

East Bay Community Action Program; East Providence (RI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance options

Flexible spending accounts

403(b) retirement plan with employer-m

Employer-paid life insurance

Job summary

East Bay Community Action Program (EBCAP) is hiring an Intake Coordinator in East Providence to greet patients, collect information, and schedule visits. You’ll support telehealth check-ins and manage front-desk workflows with strong customer service and privacy compliance.

The role combines administrative duties with basic clinical screenings, ensuring accurate records and smooth operations. Experience with EHR systems and HIPAA familiarity are preferred, along with a patient-centered,

Qualifications

• Minimum 1 year of experience in healthcare, medical office, or customer service environment.
• Experience working with Electronic Health Record (EHR) systems.
• Understanding of HIPAA regulations and patient privacy requirements.

Responsibilities

• Welcome patients and visitors in person and support telehealth appointment check-ins.
• Manage patient check-in and check-out processes.
• Collect co-pays and other required payments.
• Verify and gather patient paperwork, insurance information, and medical records.
• Maintain accurate demographic, medical, and appointment information in electronic records.
• Ensure all documentation is completed correctly and filed appropriately.
• Schedule future appointments and support a seamless patient experience.
• Conduct standardized screenings and assessments as per protocols.
• Document screening outcomes accurately in the EHR.
• Communicate high-risk screening results to care team promptly.
• Provide approved educational materials to patients.
• Coordinate referrals and connect patients with resources for social needs.
• Assist with provider-directed follow-up tasks.
• Answer questions related to appointments, services, and forms.
• Partner with physicians, nurses, social workers, care coordinators, and others.
• Maintain patient confidentiality and HIPAA compliance.
• Participate in ongoing learning and professional development.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multitasking

Problem-solving

Cultural awareness

Collaboration

Computer skills

Spanish bilingual

Education

Associate degree in Health Administration, Medical Assisting, or related field

Tools

EHR systems

Job description

East Bay Community Action Program (EBCAP) is hiring an Intake Coordinator in East Providence to greet patients, collect information, and schedule visits. You’ll support telehealth check-ins and manage front-desk workflows with strong customer service and privacy compliance.

The role combines administrative duties with basic clinical screenings, ensuring accurate records and smooth operations. Experience with EHR systems and HIPAA familiarity are preferred, along with a patient-centered,